Upon accessing our Help Center / https://help.pricespider.com/hc/en-us you will have 2 options on the top right corner, “Submit a Request” or “Sign In.”
Register / Sign In
- If you have not yet created an account for access our Help Center proceed to “Sign In”
- On the bottom right corner you can “Sign up” to create an account
(If you have already signed up for an account but need a new password proceed to “Get a Password” or “Forgotten Password”)
- Once you provide your name and email you receive an automated email with a link to set a password for your support account. If you don’t find the email in your inbox, check your spam folder
- Once the account and password have been successfully created you can submit a ticket request
Submit a Support Ticket Request
Once signed into your support account you can contact our support team through “Submit a Request”
- Be sure to select “Commerce Connector by PriceSpider” as the “PriceSpider product of your request”
- Mandatory information that needs to be provided:
- Your email Address
- Product (e.g. Account access to tool, Analytics report, Retailer Connection, etc)
- URL - PDP (Product Detail Page), retailer or N/A if not applicable
- Brand - needing the support
- Subject - what this request is concerning
- Description - details such as list of EANs, retailers, product links, etc.
Additional useful information that can be added:
- CC - adding team members to support thread
- Country Selector - if your Brand has multiple country licenses
- Attachments - screenshots show issue being reported by you