LOW: The Platform/Modules are usable but some functions are not working as expected. -
NORMAL: The Platform/Modules are usable, but one or more functions may not operate as expected (includes most requests - Add Seller, Product Feed Updates, Styling Updates, etc.) -
HIGH: The Platform/Modules are usable, but functionality is degraded or restricted. -
URGENT: The Platform/Modules are completely inoperative in production.
Please select if you are submitting a Service Request or if you are Reporting an Issue
Please select the category that best matches your service request
Please select the category that best matches your issue report
Please enter a short description of the category that best matches your service request or issue
Please provide the names of the Sellers
I understand that Product Launches typically require 1 to 2 weeks for PriceSpider configurations to be completed.
Please list any specific Sellers
Please provide a date range
Please choose what type of redirect you are requesting.
Ex. "New toy launch"
Ex. "Introduction of new product"
Ex. 1:00pm PST
Ex. "Brand X"
Ex. "Walmart , Amazon , CVS"
Ex. "Regional – Online Grocery Stores, Local – local Best Buy, Stores, Online – Amazon.com"
Please provide any specific countries. Ex. "CA, US, FR"
Ex. "Please focus on US first"
Ex. "Peter Parker email: PParker@gmail.com"
Ex. "Ben Riley email: BRiley@gmail.com"
If yes, when will PriceSpider get the updated product feed or information?
Please provide any URLs related to your request
Please provide the URL that your Where to Buy is located.
Please enter the details of your request. If contacting about an issue, please provide step-by-step instructions for our staff to reproduce. Screenshots and short recordings can be attached below.